Re-listed an item that has already sold; Entered the wrong quantity of a multi-quantity item - and subsequently ran out; Used the description for one item and the photos for a different item when using "Sell Similar" Broke or damaged an item when preparing it for shipping; Mixed up packages and send the wrong orders to people Returned Wrong Item - What Do I Do? Options. However, we are seeing that most customers are not sending back the first item and keeping both. Before contacting them, items GetHuman4636390 may need: Order number, Billing address, … The local Best Buy would be your best bet to get this taken care of. Thanks for the heads up! Help with my Best Buy issue. “I called Best Buy customer service and they agreed to send out the correct item overnight and refund me $14.45 for the expedited shipping for the inconvenience,” she writes. save hide report. Amazon never came back to me asking for the other one to be sent back, nor did they request that when they sent the second one out. Called Best Buy store #130 in Northridge, CA. Help me please! They were very helpful and quickly replaced my item. What I ordered was a small product, but what they sent me, is a very large package weighing about 170 lbs according to the tag on it. ). Find a store. I immediately responded this: Dear Ms. X, I’m sorry for the trouble in receiving your order, and will be happy to help straighten it out. When I contacted the company they told me to send it back and then when they get it they will send out the appropriate product. I am not going to pay to ship them back. They made a mistake, and shipped me a different product, worth about $6000. ... AMZ … CLEARLY, ONE OR MANY OF BEST BUY ASSOCIATES ARE NOT FIT TO DO THEIR JOB. If you have received your order and we have inadvertently sent you the incorrect format or the wrong item altogether - we're terribly sorry! Please contact us via the online contact form and we will arrange to send you the correct product or arrange a refund. That is absolutely ridiculous. They also told me that they sent me an email on 8-14 advising me of the unauthorized access to my account, which I never read because I couldn’t find it in my email anywhere. I know it sucks, I've had it happen to me … How DARE that Seller buy an item for $10. In general, this creates certain disapproval by customers for the Amazon platform and affects businesses, as a whole. So apparently somebody in their warehouse goofed, and put my shipping label on the wrong box. I don't really see how that link applies as OP did originally ordered the item. I know if that happened to me and I accidentally sent 2 expensive items I would want the extra back. To start off, I searched the forums for similar questions, but could not find anything with the exact scenario, so if it appears to be a duplicate question, I am sorry, might have missed it. Being a good husband I decided to come up with a nice surprise. *Could you send me a return label... GetHuman4636390's Return an Order issue with Best Buy from April 2020 . Contact form. ~fabian: buy item and they send me wrong item try calling time after time on the phone for ** mins at one point never got to talk to anyone. Turns out, the lost item was delivered to me the next day. But you would expect, at least I do, to receive more than a casual email from ebay after someone steals $1300 from you–not an email sent after the fact 3 days later. “Great. I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. The seller discovered they shipped wrong item to me. I recently bought a Micro SD Card on Best Buy's online store. This is their email. Imagine your order arrived but it was not what you were expecting; however, you end up liking this product, regardless. 24 I think it's too much of a hassle to return it, and I have no way of printing out the return label since I lack a printer. Apr 24, 2013 10:42:01 AM. … ... Should buyers keep an Amazon product if they are adamant that they did not buy it? “Great. i ordered * dvd's & was sent the wrong ones. ... the next week Amazon sent me an email saying "We noticed you were looking at XXXXX iron, were you still interested?" Why on Earth would YOU pay for THEIR mistake? What should we do now? While I shouldn’t be surprised by this I … The package arrived yesterday and in it was the wrong item -- a microphone. comment . If you have received your order and we have inadvertently sent you the incorrect format or the wrong item altogether - we're terribly sorry! If the seller states that … I have received my order but you have sent me the wrong item Modified on: Mon, 23 Apr, 2018 at 11:33 AM. Will they charge me for the second one if I do not ship it back? Wrong item was sent: If you received a completely different item, not just that the size, shape or color wasn't what you selected (see "Inaccurate website description"). Best Buy's return policy says most products can be returned within 15 days for a refund or exchange, but the company doesn't always follow its own policy. Best Buy, a company that I've shopped at and admired for years, showed me signs of systemic issues and some truly bad decision making. I know Best Buy’s policy is 30 days. I just need a phone to replace my brothers now bootlooping Nexus … With that being said, A customer had opened a return request saying she received the wrong item. Today is my wife’s birthday. During the … I contacted the seller and they wanted me to drive down to my local post office, wait in line and then pay for the return. This is absolutely wrong. Return it, it’s only right , I would not keep anything meant for someone else . First we went to see if it had been reshelved (it was the only one in stock), if it was we were just going to buy it again and solve the problem. Contact form. I ordered a Samsung Note 10+ on July 26th. Original review: Feb. 11, 2020. I'm just worried about being charged on my credit card if they don't see that the replacement was returned. After 20 minute delay, agent proceeded to tell me that item would not be repaired by Best Buy, nor would repair cost by covered. When I contacted the company they told me to send it back and then when they get it they will send out the appropriate product. I figured that Amazon were aware they'd sent me both so I should keep them! If the seller sends you the wrong item it is their responsibility to pay for return postage. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID. It got lost in the mail so i contacted Best Buy Support. Press question mark to learn the rest of the keyboard shortcuts. Share best practices, tips, and insights. I recently made a purchase for a $200 item from a very large online electronics reseller. Our large, heavy items and Same-Day Delivery items are delivered by Best Buy or one of our delivery partners. I was wondering what your rights are as a consumer when something like this happens? I purchased something from the company but received the wrong item. when it went on sale for 30% off. While this doesn’t happen often, once we get the call saying they received the wrong item we apologize profusely and send out the correct item with a return label for the mis-sent item. If this is your first visit please consider. Sounds like “they” - whoever they are - sent you a gift. As you may remember from my previous … I have received my order but you have sent me the wrong item Modified on: Thu, 25 Jul, 2019 at 11:41 AM. even I probably wouldn't buy our story Would police really show up at our door over … He’s sent in a timeline of his experience suing Best Buy. don't buy anything fome this company u will never get to talk to anyone. By using our Services or clicking I agree, you agree to our use of cookies. Update: Took the advice and we went back. If you have received your order and we have inadvertently sent you the incorrect format or the wrong item altogether - we're terribly sorry! I placed an order on Amazon, and received the wrong item. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. Meet other eBay community members who share your passions. I have received my order but you have sent me the wrong item Modified on: Fri, 31 May, 2019 at 11:03 AM . I know someone who ordered some consumable items from Amazon and they sent double, told them just to keep it as it was more hassle to send it back. Huh? ... 2013 10:42:01 AM. How can we convince them it was accidental?? Occasionally we send out the wrong item to customers by mistake (oops). r/BestBuy is a community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. If Best Buy determines you actually have the original item and the reshipped one, you will get an email saying to return the reshipped item or your card will be charged. I'm not sure what to do at this point. Best Buy sucks and you shouldn’t shop there. Please contact us via the online contact form and we will arrange to send you the correct product or arrange a refund. Best Buy came out to my home … PictoraL: Will they charge me for the second one if I do not ship it back? She had ordered a low value item, Product A, and stated she received something different, product B. I had sent a … Press J to jump to the feed. When I look at the order online, it says it is complete and instructions were sent to my email. If you've changed your mind and want to return it, … That's why Best Buy believed it had no records to share. You are not obligated to return the item, and you can not be charged for a shipping error. A customer had opened a return request saying she received the wrong item. I opened the incorrect item as well and lost the original packaging. Ethically speaking you should return it (though they may just tell you to keep it as it might not be worth their time to pay return shipping and restock it). I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. Log in or Sign up log in sign up. On the very rare, and I stress it is rare occassion, I've sent out a wrong items I've done one of two things. All the invoices, and even the shipping/tracking info say they sent me what I ordered. Good afternoon, Alexa – Laura, from the Consumerist, contacted us here at Best Buy on your behalf. But you would expect, at least I do, to receive more than a casual email from ebay after someone steals $1300 from you–not an email sent after the fact 3 days later. This post starts out personal but gets to the interesting part very quickly, so please read on. In-store pickup & free 2-day shipping on thousands of items. First: share to improve GetHuman4636390's odds. Our large, heavy items and Same-Day Delivery items are delivered by Best Buy or one of our delivery partners. Best Buy, the worst buy: Lessons from the field and online. Solved: I was told it is eBay policy that the buyer is responsible for return shipping, if the seller happens to send the wrong item. A mistake was made in shipping labels . For immediate help, please contact Best Buy at 1-888-BESTBUY (1-888-237-8289). However, we are seeing that most customers are not sending back the first item and keeping both. Received wrong items. They also told me that they sent me an email on 8-14 advising me of the unauthorized access to my account, which I never read because I couldn’t find it in my email anywhere. Check when you have to offer refunds and accept returns. I see that their policy is that buyer pays return shipping. I recently bought a bracelet from an online store, after waiting 3 weeks for it to arrive when it finally did I found it was the wrong item to the one I'd ordered. When Best Buy compared the notes and numbers sent by Bamboozled, it realized that the order numbers on the subpoena were missing a digit. Contact form. from Amazon, have it shipped to eBay Buyer for $17.00 - pay … Best Buys Household Money ... the turnaround M&S said honouring the orders was a “business decision” and didn’t admit its original stance was wrong. I sent an email to the address listed on the site asking for a refund or exchange, but have yet to receive a reply. Can the owner of the site ask me to return the … flyinghouse 2013-12-10 18:55:18 UTC #2. We un-boxed it and started using it. But sent me two? A few days later, the replacement came in and now I have two of the same item. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. The internet makes news of pricing cock-ups travel quickly. What are your thoughts? They were very helpful and quickly replaced my item. It is the honorable thing; they can decide if its worth the trouble and cost but I won't pay to ship it back. Share best practices, tips, and insights. I never received them. The shipping … Once I received the wrong item in my order. General Selling Questions. Please contact us via the online contact form and we will arrange to send you the correct product or arrange a refund. Also on the box itself, I noticed "condition: Good" which I provided a picture of. ... take a closer … "In the process of reviewing our shipping information, we confirmed with our shipping department that wrong item was sent to you. I would like the proper item sent to me with rush shipping. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. Best Buy employees are not required to reply to your post and provide assistance. My order number is BBY**-*****. Accidentally Returned the Wrong Item to Best Buy, Where to Go from Here, Loaned Item Not Returned, Borrower Substited a Defective Item, Mailed Wrong Item in for Refund, Any Legal Right to Have It Returned to Me, I Received the Wrong Item and Returned, but Seller Filed a Wrong Police Report. It is tough to get out of the house and do brick and mortar shopping with all my kids, but Best Buy … This doesn't They sent me the wrong books. Please contact us via the online contact form and we will arrange to send you the correct product or arrange a refund. Meet other eBay community members who share your passions. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. I have received my order but you have sent me the wrong item Modified on: Thu, 30 May, 2019 at 12:40 PM . Superbuy think buyer sent me wrong item. They apologized for sending wrong item. 2) Open the box before you leave the store and inspect the item. They made a mistake, and shipped me a different product, worth about $6000. I ordered a kenzo sweatshirt but the taobao link is just a grey sweatshirt ( to stop the link being taken down I’m guessing) superbuy think he sent me wrong item after inspection has this happened to anyone else ordered from 0382 club. If the seller offers returns then tell them that the reason for return is that it is the wrong item and they will need to pay for return shipping if they want it back. I purchased something from the company but received the wrong item. What I ordered was a small product, but what they sent me, is a very large package weighing about 170 lbs according to the tag on it. She was probably expecting something along the lines of a case/skin for her iPod Nano. Companies respond better when others are watching. I have checked all my folders, including Junk. They are antique items that are not replaceable .We are all working to resolve this so that everyone gets the correct items . Contact the seller, inform them, and tell them they can have it back if they send a UPS call tag/label or other equivalent that will pick up at my work address. I emailed the seller telling them this and I asked for a refund. It is the offer of a one year tech support of computer, and other electronic devices for $200 that got me into the Best Buy stores. Alexa forwarded the email that someone from Best Buy’s social media team had sent her. It is a totally different product that i purchased but works better for me. Last Saturday I went to the Best Buy store near Columbus Circle, NYC, hoping to get an exchange of items. On Jan 3rd I received this from Amazon customer Service: Details: order was sent to the wrong shipping address, customer would like to know if there is anything that can be done to help in these situations, please contact customer as soon as possible. So I got the wrong item with no accessories included when website states open box Excellent items "include original parts or accessories". I ordered a video game last week. I think I should keep the incorrect … After contacting customer service they told me they needed to do an investigation. I was wondering what your rights are as a consumer when something like this happens? Scheduled Delivery; Same-Day Delivery; Appliance Delivery; Best Buy Store Pickup . However if you are within your return and exchange period, regardless of price you can get the same item and you would not pay the expensive price providing its in stock. share. In reality, I wanted to surprise her with a nice laptop. Do you think Best Buy is going to argue with itself on your behalf just because you bought a warranty from them? If you have received your order and we have inadvertently sent you the incorrect format or the wrong item altogether - we're terribly sorry! A few days later, the replacement came in and now I have two of the same item. Shop Best Buy for electronics, computers, appliances, cell phones, video games & more new tech. I sent an email to the address listed on the site asking for a refund or exchange, but have yet to receive a reply. I waited another 3 days for that to resolve. They sent me the wrong books. Can someone help in resolving the problem? https://www.consumer.ftc.gov/articles/0181-unordered-merchandise. So apparently somebody in their warehouse goofed, and put my shipping label on the wrong box. Selling on Amazon. Best Buy sent me the wrong item. I finally get an email asking if I would like a refund or replacement item. 100% Upvoted. Turns out, the lost item was delivered to me the next day. I see that their policy is that buyer pays return shipping. It got lost in the mail so i contacted Best Buy Support. 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