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We Have The Best Low Price Guarantee Available: (1) 110% Best Rate Guarantee (24 Hour Guarantee on 69,072 Save Rate Hotels); and (2) $50 Coupon (Up to Day Before Check-In on all 101,932 hotels)

We have two different guarantees, depending on whether the reservation is a "pre-paid" hotel reservation or a "post-pay" hotel reservation:

Guarantee for "Pre-Paid" Hotel Rates (those in the "DISCOUNT RATES" section of the 69,073 "Save Rate" hotels)



    The following guarantees are for pre-paid hotel reservations that are made in the "DISCOUNT RATES" section of "Save Rate" Hotels. Save Rate Hotels are denoted with a special iconSave!next to the property listing. They also say "Best Lodging.com 110% Best Rate Guaranteed". They say: "All Save Rate Hotels are prepaid at the time of booking to secure the discounted rate" in the "Review Policy Information" section when booking a property. If a reservation is made in the "DISCOUNT & STANDARD RATES" section of a "Save Rate" hotel, then it is a post-paid reservation, not a prepaid reservation, in which case the guarantee below this one applies.
  • 110% Best Rate Guarantee: If you find a lower rate on another website for the same room, at the same hotel, on the same dates, within 24 hours of making your booking with us, we guarantee you that we'll match it PLUS pay you 10% of the difference in price. This guarantee does not include any taxes, tariffs or fees. The 110% Best Rate Guarantee does not apply to discounted rates for senior citizens (including AARP rates), travel industry rates (e.g. IATA), corporate negotiated rates, Government/Military rates or AAA rates.
  • $50 Coupon Guarantee: We will also send you a coupon good for $50 off on a future "Save Rate" hotel booking. This $50 coupon guarantee can be invoked all the way up to the day before check-in. For the $50 coupon guarantee, the savings amount of our coupons will taken into account for pre-paid hotels, such that the price found elsewhere needs to be lower even after one of our coupons is applied.

Guarantee for "Post-Paid" Hotels (the 31,000 hotels that are not pre-paid and reservations booked in the "DISCOUNT & STANDARD RATES" section of the 69,073 "Save Rate" hotels)




    This guarantee applies to the 31,000 "Post-Pay" properties, and to the "Save Rate" hotels in which reservations are made in the "DISCOUNT & STANDARD RATES" section on the rates page.
  • You may cancel the reservation at no charge all the way up to the cancellation deadline that the property has, as we do not have a change/cancel fee.
  • We will also send you a coupon good for $50 off on a future "Save Rate" hotel booking. This $50 coupon guarantee can be invoked all the way up to the day before check-in.

    • How to invoke the guarantees:

      • For the 110% Best Rate Guarantee, please fill out the Request Form below to process your claim.
      • For the $50 Coupon Guarantee please send an e-mail to refundcoupon@bestlodging.com and include the following information: confirmation number (starts with WCT); hotel name, total rate paid; website where the lower price is found (complete website address with "http://"); Website Base Hotel Rate Daily; Website Base Hotel Rate (including taxes and fees); Date of arrival; Your Name; telephone number; and e-mail address.

        • Your 110% Best Rate Guarantee request will be responded to within 48 business hours. For further questions regarding the 110% Best Rate Guarantee, please click "Click to Show Terms and Conditions" directly below, or contact our Customer Care Center at (866) 270-2849 or (682) 606-5408 (International).
        • Your $50 Coupon Guarantee request will be responded to within 48 business hours. For further questions regarding the $50 Coupon Guarantee, please click "Click to Show Terms and Conditions" directly below, or contact send an e-mail to refundcoupon@bestlodging.com

        110% Best Rate Guarantee Terms and Conditions:

        • The 110% Best Rate Guarantee applies only to Save Rate Hotel reservations made via this website. Save Rate Hotel are denoted with a special iconSave!next to the property listing.
        • The 110% Best Rate Guarantee applies only if you find a lower rate for the same room type (which must be available for booking), at the same hotel, for the same dates, on another website selling hotel reservations. It applies to the Save Rate Hotel base room rate only and does not include any taxes, tariffs or fees.
        • The 110% Best Rate Guarantee does not apply to discounted rates for senior citizens (including AARP rates), travel industry rates (e.g. IATA), corporate negotiated rates, Government/Military rates or AAA rates.
        • Rates found on "opaque" or auction sites, including sites where the hotel brand and the specific hotel are not known until the booking is made, are not included or eligible for this guarantee. Also, printable coupons found on websites are also not valid source of comparison. This includes but is not limited to Priceline.com, Hotwire.com, etc.
        • The 110% Best Rate Guarantee is calculated based on the comparison of the rate of the original hotel booking with the competing rate in the same currency.
        • To receive your refund, fill out the 110% Best Rate Guarantee Request Form completely and submit it to us within 24 hours of making your Save Rate Hotel reservation and at least 48 hours prior to your scheduled arrival at any hotel.
        • The 110% Best Rate Guarantee Request Form must be submitted by the person who made the reservation within 24 hours of making the booking.
        • If the lower rate on another travel website can be verified to our satisfaction, we will match the rate shown PLUS pay you 10% of the difference in price.
        • Payment of the difference in rates, cancellations and refunds are made subject to these terms and conditions and will be credited to the credit card used to guarantee the reservation, within three (3) business days.

        $50 Coupon Guarantee Terms and Conditions:

        • The $50 Coupon Guarantee is subject to the same terms and conditions mentioned above for the 110% Best Rate Guarantee Terms and Conditions, except that it applies all the way up until the day before check-in for reservations made in the "DISCOUNT RATES" section on the rates page, and all the way up until the hotels own cancellation deadline for those reservations made in the "DISCOUNT & STANDARD RATES" section on the rates page.
        • For the $50 coupon guarantee, the savings amount of our coupons will taken into account for pre-paid hotels, such that the price found elsewhere needs to be lower even after one of our coupons is applied.

110% Best Rate Guarantee Request Form

If you made a Save Rate Hotel reservation, and find a lower rate, for the same room, on the same date, on another website, simply complete this form and submit it to us. We guarantee you that we'll match it PLUS pay you 10% of the difference in price. Please make sure to fill out the form completely with information that is accurate and can be verified.

This form is only for 110% Best Rate Guarantee refund requests for Save Rate Hotel reservations, which are reservations made in the "DISCOUNT RATES" section, NOT the "DISCOUNT & STANDARD RATES" section.

All fields are required unless noted otherwise.

Please tell us about your reservation

  • (starts with 'WCT')
  • (Complete website address with "http://")
  • (Including taxes and fees)

Please fill out your contact information

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